Telephone counseling may seem foreign to some people, whether they’ve been in therapy or not. But telephone therapy, in the form of crisis counseling, has been available and known to be effective for many years. Due to busy lifestyles and fear of the unknown, some people avoid getting counseling even in the most difficult of circumstances, including but not limited to divorce. But therapy can be a critical factor in this type of turning point in terms of helping the divorcing person to successfully transition to singlehood. Here are some benefits of telephone counseling to consider if you are dealing with a divorce or other momentous life change.
- Lower intimidation factor: Some individuals are self-conscious about walking into a brick-and-mortar building for therapy, but picking up the phone is not as frightening. And a reassuring voice on the other end of the line can make a world of difference when you’re struggling with loneliness and loss.
- Ease of use: Clients who carpool or take public transportation to work don’t have to worry about finding transportation to their therapy appointments if they’re “seeing” a phone counselor. Likewise, homemakers who share a vehicle with a spouse don’t have to arrange to “borrow the car” for appointments.
- Convenience: Leaving the office for an in-person counseling appointment means taking an hour off for the session and fighting traffic for the commute to the facility, often leaving clients more stressed when the session is over than when it began. With telephone counseling, the commute is eliminated; clients can take session calls in their offices, conference rooms, or even on their cell phones outside the building.
- Flexibility: With phone counseling, there’s no need to postpone therapy appointments; all that’s needed is a private place to talk on your cell phone. So if you travel for business, have difficulty arranging child care, or just have trouble getting a moment to yourself at home, telephone counseling is ideal.
- Privacy: It might be difficult to keep face-to-face counseling a secret from your spouse, colleagues, family, and friends if you disappear for several hours each week. Telephone counseling lets you minimize your time away so you can keep the fact that you’re in therapy a secret for as long as you like.
- Confidentiality: Your therapist may be a vault, but that might not keep you from feeling nervous about revealing your deepest, darkest secrets to someone who lives and works in your community. With counseling by telephone, your therapist is unlikely to know or ever meet members in your network.
- Saving face: Whether inside or outside of a therapeutic environment, it’s difficult for some clients to express feelings of vulnerability and shame in front of a “stranger,” especially if describing those feelings causes tears to flow. Many clients appreciate the confessional aspect of telephone therapy.

